Delivery & Returns
DELIVERY TIMES & COSTS
Orders are dispatched Monday-Friday. Orders received after 1pm will be dispatched the next working day but we will try our best to dispatch faster. Any order received after 1pm on a Friday will be dispatched the NEXT WORKING DAY which will be the following Monday (also applies to Next Day Deliveries)
Free standard delivery is available in the USA (all states), after 1 business day processing please allow 2-5 working days for arrival.
Please note: Postage for a paid Postal Service and other premium rate delivery methods will not be refunded for incorrectly ordered or unwanted products. (Yodel, DPD, USPS, UPS, FEDEX or any tracked service).
WHERE’S MY ORDER?
The above shipping times are estimates, from time to time there might be unavoidable delayed in your delivery. If you haven’t received your item within 7 days of ordering, please email firstname.lastname@example.org with your order number.
INCORRECT ITEM RECEIVED
If you’ve received an incorrect item we are happy to exchange it for the correct item. Please email email@example.com with your order number for help.
RETURNS & EXCHANGES
We want you to be happy each and every time you shop with Koope. However, we know that on occasion you might want to return an item. If there is a problem with your order please contact firstname.lastname@example.org with your order number and problem, and we will do our best to make it right.